What is the difference between a client and a customer?
In a real estate transaction, it's easy for people to be confused about their relationships with everyone involved. The term "agent" is often used simply to describe a real estate professional, but the reality is that professional may not be "your" agent. In an open house, for example, the real estate licensee in the home most likely represents the seller and if you aren't represented by someone else they may be working with you as a customer. The table below shows the differences between customer level service and client level service.
For more information about representation give me a call at 915-329-5868.
If you are a CUSTOMER (no agency relationship), an agent will:
If you are a CLIENT (agency relationship), your agent will:
Maintain loyalty to the seller’s need
Pay full attention to your needs
Tell the seller all that they know about you
Tell you all that they know about the seller
Keep information about the seller confidential
Keep information about you confidential
Focus on the seller-client’s property
Focus on choices that satisfy your needs
Provide just the material facts
Provide material facts as well as professional advice
Only provide price information that supports the seller’s listing price
Provide price counseling based on comparable properties and their professional insights
Protect the seller
Protect and guide you
Negotiate on behalf of the seller
Negotiate on your behalf
Attempt to solve problems to the seller’s advantage and satisfaction
Attempt to solve problems to your advantage and satisfaction
Author:Rick Snow Phone: 915-329-5868 Dated: March 26th 2015 Views: 1,823 About Rick: I am a real estate broker licensed in Texas. I was the first agent in El Paso to earn the e-Pro cert...
View our latest blog posts in your RSS reader. Click here to access.